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RMA

Address
2100 West Broad Street
Elizabethtown, NC 28337

Phone
800.390.6405 | 910.862.2511

Fax
800.476.5463 | 910.879.5486

Return Merchandise Authorization (RMA)

Initiate your return material authorization request here.

An RMA is required if you wish to ship any material to our facilities. This includes, but is not limited to, these situations:
Warranty Repair or Replacement • Non-Warranty Repair • Return for Credit • Failure Analysis & Evaluation

All Non-Warranty repairs are assessed an initial evaluation fee. 
Eagle Signal & Veeder-Root: $100
Partlow, Namco, Thomson, Superior Electric and Joslyn Clark: $200
Rustrak: $250

Additional charges may apply to complete the repair. The charges will be communicated to customer for approval prior to repair being performed.

Click the below button to complete the form and receive your RMA reference number and shipping instructions.
RMA Button

If this is an urgent matter, please contact Customer Service:
Toll-Free: 800.390.6405 | Phone: 910.862.2511