Return Material Authorization

Return Merchandise Authorization (RMA)
Initiate your return material authorization request here.

An RMA is required if you wish to ship any material to our facilities. This includes, but is not limited to, these situations:

Warranty Repair or Replacement
Non-Warranty Repair
Return for Credit
Failure Analysis & Evaluation

All Non-Warranty repairs are assessed an initial evaluation fee. 

Eagle Signal & Veeder-Root: $100
Partlow, Namco, Thomson, Superior Electric and Joslyn Clark: $200
Rustrak: $250

Additional charges may apply to complete the repair.
The charges will be communicated to customer for approval prior to repair being performed.
Click the below button to complete the form and receive your RMA reference number and shipping instructions.

Click here to submit a Return Material Authorization (RMA)